Anjouan ALSI-306680+64 9 165 4610
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Grizzly CasinoWILD TERRITORY, TRUSTED GROUND
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Answers Within Minutes

Need Help From Grizzly Casino Right Now?

Live chat, e-mail and phone reach our New Zealand support team around the clock, every day of the year. Typical replies take minutes.

Start Live Chat Licensed and audited since 2012
Paid out today
347,241 NZ$
3,821 Players online now
Anjouan licensedALSI-306680, audited by BMM Testlabs and QUINEL
Fast withdrawalsAverage payout in 15 minutes, up to NZ$80,000 per transaction
Bank-grade securityTLS 1.3 encryption, eCOGRA dispute resolution
Independently tested. Mathematically proven.

Grizzly Casino Chat, E-mail and Phone

After this, you will know which route fits your question and how long each one usually takes.

A Human in a Minute
Best when you want an answer while the screen is still open. A chat agent picks up in about one minute, day or night, and can look at your account live.
Open Chat
Where Did My E-mail Go?
Best for documents and anything with a paper trail. Write to [email protected] and expect a reply in about four hours, with the thread kept for your records.
Write to Support
Your Call Gets a Voice
Best when talking beats typing, such as a stuck withdrawal. Call +64 9 165 4610 in NZST and a person typically answers within two minutes.
Call Support
Local Details

Help That Speaks Your Language

Grizzly Casino runs its New Zealand-facing support in your own time zone rather than pushing you toward an overseas desk.

Reach Us

New Zealand phone+64 9 165 4610
Support time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Supervision

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-306680

Problem Play

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, The Salvation Army Oasis
Independently tested. Mathematically proven.

You Disagree With the Answer

Every complaint is logged, timed and answered in writing, the same way Grizzly Casino handles deposits.

Written Record First
Start with the support team through live chat or at [email protected], describing what went wrong and the date it happened. Nothing moves forward until the issue is on record.
Note Your Reference
Ask the agent for a reference number once your complaint is logged, then keep it. Replies to written complaints arrive within about four hours during New Zealand hours.
Manager Review Request
If the reply leaves your point unanswered, request a manager review and quote the reference. A senior team member rereads the whole thread before responding.
After Our Final Word
Still unsatisfied after our final position, you may refer the matter to the Anjouan Offshore Finance Authority, which licenses Grizzly Casino under ALSI-306680.
Inbox Map

Six Inboxes, One Clear Purpose Each

Use this when your question has a clear owner, so it lands with the team that can actually change something.

Your Account

General support[email protected]
Document checks and KYC[email protected]

Money

Deposits and withdrawals[email protected]

Other Matters

Complaints first step[email protected]
Data and privacy requests[email protected]
Business and partnerships[email protected]
Grizzly Casino, Named in Full

Name, Number and Licence

Grizzly Casino has traded under the same registered company since 2012, and the paperwork is open for checking.

Company

Legal nameGrizzly Casino LLC
Company number586867 (Anjouan)
Registered addressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-306680

Written contact

E-mail address[email protected]
Seven Figures to Know

A Realistic Wait, Before You Write

This block settles two things for you: whether someone is there, and how long the wait runs.

Live chat

Chat open24/7
Chat first replyOne minute
Time zoneNZST

E-mail

E-mail address[email protected]
E-mail replyFour hours

Phone

Phone number+64 9 165 4610
Phone waitTwo minutes

If Tonight Feels Heavier Than Usual

Three independent organisations in New Zealand support people whose gambling has stopped being fun. None of them is linked to Grizzly Casino, so what you tell them stays outside our records and outside our books.

Problem Gambling Foundation of New Zealand. Counselling, a helpline and online tools for anyone in Aotearoa whose gambling has become a problem.

Gambling Helpline New Zealand. A national line staffed by trained advisers who listen first and recommend support services only when asked.

The Salvation Army Oasis. Community-based sessions and practical budgeting help for players and for the whanau around them.

Read more
Grizzly Casino Support Answers

What You Learn Before You Ask

Grizzly Casino keeps every answer short, because support works around the clock in your own time zone.

trustHow long does account identification take when I get in touch?+
Support confirms who you are with your full name, your registered email address and your date of birth. No password is ever requested, by any channel. Have your photo ID nearby if the query touches verification, payments or a locked account.
trustWhere do I get help on a Sunday night in New Zealand?+
Live chat, email and phone all run twenty-four hours a day, seven days a week, including public holidays. Hours follow New Zealand time, so nothing closes when your evening starts. A real person, not a script, picks up each message.
trustWhat happens when the first answer does not solve my problem?+
Ask the same team to escalate your case and a senior agent reviews the chat or email thread. Still unhappy? Send the details to [email protected]. If the reply does not settle it, you may take the matter to the Anjouan Offshore Finance Authority.
trustWhat happens when I ask for my account to be shut?+
Closure is arranged once you message support and confirm the request from your registered email address. Any remaining balance is returned to you and the account stops accepting deposits. Reopening later is possible, but the decision is never automatic.
trustWhat if I want a copy of everything you hold about me?+
Write to [email protected] and state whether you want a copy of your personal data or its deletion. Requests are handled under the privacy rules that apply to Grizzly Casino LLC. Some records are kept for licensing reasons even after deletion.
trustWhat if I would rather write in German or Finnish?+
English is the main language of Grizzly Casino support, and German, Finnish and Norwegian are also covered. Your query reaches an agent who reads it in full, whatever hour it arrives. Replies come back in the language you wrote in.
trustWhat if I want to check which regulator licenses this casino?+
Grizzly Casino LLC holds licence ALSI-306680, issued by the Anjouan Offshore Finance Authority, and has traded since 2012. Company number 586867 is registered at Bandar Salaam, Mutsamudu. The licence covers the casino and its gambling operations.

Having These Ready Beats a Long Chat

Five things speed up any query and often remove the need for a second message.

  • Your registered e-mail address
  • Transaction date and amount in NZ$
  • Payment method used, card or wallet
  • Screenshot of the error or screen
  • Any reference number already given

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