Four checks, start to finish

Get your Grizzly Casino account verified and paid out

Every licensed casino must confirm who you are, and ours takes up to 23 hours once your papers arrive.

Start verification

Anjouan licensedALSI-306680, audited by BMM Testlabs and QUINEL

No surprises

How long does verification take?

Useful the moment a message on screen asks for your documents or your payout sits on hold.

Who checks

Grizzly Casino LLC

Under which license

Anjouan Offshore Finance Authority, ALSI-306680

How long

23 hours

When mandatory

Before the first withdrawal

Questions to

[email protected]

Minimum age

18+

Documents asked for

Send clean copies and skip the wait

Reach for this block the moment the account area shows a document request or a pending review.

What is still missing?

Head to the verification section under your profile, where the open request sits with three upload fields waiting. Note which field is marked as still missing.

A copy that scans cleanly

Photograph your photo ID flat and in daylight, with all four corners inside the frame and no glare across the photo or the text. Upload it to the identity field.

A bill from this month

Take your proof of address from the last three months, showing your name, your street address and a clear date. Skip screenshots and folded paper.

Waiting on the review

Once both files sit in the request, the review runs for up to 23 hours. Watch your inbox for a note from [email protected] asking for a re-scan.

Ready copies

Papers that clear first time

Keep this table open while you photograph each document so nothing gets sent back.

Photo ID

ConfirmsYour name, face and date of birth

Copy showsAll four corners, photo and expiry date clear

Proof of address

ConfirmsWhere you actually live

Copy showsYour name, full address and a date inside three months

Payment card image

ConfirmsThe card used for your deposits

Copy showsCardholder name, first six and last four digits

A second upload that clears review

Match the details on the page. A payslip or card shows a married name, a maiden name or a flat number that differs from the profile, so the reviewer cannot tie the paper to the account. Compare every field against your profile before sending. Change the account details to match the ID first.

Is my old licence still fine? The driving licence or passport in the photo ran out before the upload, and an out-of-date document proves nothing about who you are today. Renew the document and photograph the new one. Send the current card from your own wallet.

Clean scans on the second try. Glare from a lamp, a thumb over the corner or a shot cropped at the edge hides the photo page the reviewer has to read. Lay the document on a dark flat surface. Step back so all four corners show.

Source of funds, explained plainly

Grizzly Casino holds a license from the Anjouan Offshore Finance Authority, number ALSI-306680, and that license obliges the operator to know where player money originates. So a request for a statement or a payslip is routine paperwork against money laundering, not a suspicion aimed at you.

One or two of these usually settle the question for the reviewer.

Bank statement for the account used
Recent payslip from your employer
Notice of benefit or pension payment
Sale or settlement record for a property
Invoice or contract for freelance work

Four moments

When does the casino ask for your documents?

Four points on the site where the document request can land, and what each one is for.

A larger sum, a closer look

A deposit or a cash-out far above your usual pattern moves the account into a higher review band, so the reviewer asks for the ID and often a source of funds paper.

Your first cash-out clears faster

Before the first payout leaves, the license requires a verified account, so the identity check and the card image are requested at that point.

Update your details first

A different spelling of your name, a new address or a fresh bank card sets off a comparison, and the reviewer asks for the document that explains it.

A higher limit, one extra check

Asking for a higher deposit limit brings affordability into view, so the reviewer may request proof of income alongside the identity papers.

No need to guess

Settle the niggling doubts first

Most players worry their documents vanish or that the wait drags on.

Is my ID safe once I upload it?+

Yes. Files travel through TLS 1.3 encryption and stay with the team handling your case, with the privacy mailbox [email protected] open for questions about how they are used. Nothing gets shared for advertising.

When at the latest do I have to send my documents?+

Before your first withdrawal leaves, without exception. The casino may ask sooner though, at sign-up or after the first deposit, so keeping the files handy saves a pause later.

What happens if you reject one of my documents?+

You get a note naming the problem, such as a blurred corner or a missing date, and you can send a fresh copy through the same upload field. Verification tracks each item, so you may replace just the one that failed.

How long does the check usually take?+

Around 23 hours once everything needed is in, though simple cases clear faster. Verification confirms by e-mail when the file is closed, and live chat takes about a minute to reach if you want a status update.

I changed my name, does that break the check?+

It does not, but the document and your account name must match. Send the current ID along with the change record, and the team updates the file before approving.

Why do you want to know where my money comes from?+

The Anjouan licence obliges Grizzly Casino LLC to ask, and the request is routine rather than a suspicion. A bank statement or payslip showing normal activity is normally all the team needs.