Account safeguards

How does Grizzly Casino help you keep play in its place?

Play is for adults aged 18 and over, and every Grizzly Casino account carries deposit limits, loss limits, session reminders, self-exclusion and reality checks.

Set a limit

Anjouan licensedALSI-306680, audited by BMM Testlabs and QUINEL

Four facts

Which rules and safeguards should you know first?

Clear facts sit first here, because a limit you set yourself works better than one added later.

Minimum age18+

Licensed byAnjouan Offshore Finance Authority, ALSI-306680

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Five tools

What you can switch on inside your account

Each control already lives in your Grizzly Casino profile, so nothing has to be downloaded or requested.

Deposit ceiling

A deposit limit caps how much money you move into the account, so switch it on before your first session and lower it whenever the month feels too busy.

Where do losses stop?

A loss limit sets the point where the account stops drawing on your balance, and it suits anyone who wants a session to end on its own terms.

Long evening check

A session reminder flags how long you have been playing, which helps when a quick game turns into an evening you did not plan.

Worried about your play

Self-exclusion closes play for a longer stretch when a pastime has become a worry, and it applies to your Grizzly Casino account alone.

Check the clock

Reality checks interrupt play at intervals you pick, showing elapsed time and net results so the picture stays in front of you.

Limit setting

Four steps to a limit that fits

After these four steps you will have a limit in place before your next deposit.

Correct details first

Sign in and open the profile menu from your name, then check that your email address and identity details are current before changing anything.

Pick your ceiling

Decide whether you need a ceiling on deposits, on losses or on session time, and pick the one that matches how your play usually goes.

How long should it run?

Choose how long the ceiling should run and read the summary carefully, since the period decides when it can be reviewed again.

New limit in place

Confirm the change and check the on-screen message, which shows the new limit sitting on your account from that point on.

A child in the room, a game on the screen

When the ID request lands. Nobody under 18 can hold an account. Photo ID, a proof of address and a payment card image are checked before any first withdrawal leaves the casino.

The shared tablet in the kitchen. Put the blocking software on the device itself, not only in the browser. That way the family phone and the shared laptop both carry the same protection after a fresh install.

A quiet conversation first. Say what you have seen, without blame, and then hand over the Gambling Helpline number. It runs around the clock and takes a free text on 8006 if speaking feels too hard.

When play stops feeling like fun

Play that used to be light can quietly take up more of your week and your money. Spotting that shift early leaves you more room to move, and the first step can be as simple as a deposit limit or a planned pause.

A few of these at once are worth a second look rather than a shrug.

Betting more than you planned
Chasing money already lost
Hiding play from people close to you
Money meant for bills going on play
Thinking about play most days
Staying longer than you meant to
Borrowing to keep playing

A call you can make today

Free and confidential support, whoever you are

Asking for help is free, private, and open to relatives as much as players.

Gambling Helpline Aotearoa

A free, confidential line answers day and night for players and for the people who care about them, and you can also reach it by text. You do not need to explain yourself well to be taken seriously. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

This service gives free counselling and peer support to players and families, with clinics around the country and a freephone line plus texting on weekdays through business hours. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for anyone who gambles and for their whānau, covering the signs of harm, practical tips and a way to find local support. safergambling.org.nz

A day off, or a long stretch away

Hours off rather than months away. Opened in your account settings for a set stretch of hours or days, a break of this kind keeps you out of play for the period you choose. Starting it takes a few clicks, and play waits quietly until it ends.

Can I undo an exclusion early? Longer access closure gets put in place inside the account and holds for the full period you pick, with no early return once it starts. The operator may also exclude a customer showing signs of problem gambling from all its platforms for up to two years.

One account rather than a national list. No national exclusion register covers this market, so your own account is where an exclusion is set. Once it runs, the support line can talk you through what comes next and how to keep the break steady.

Help at hand

Settle the last few details

After reading, you will know how closing, limits and exclusions actually behave here.

Can I shut my account for good through your support email?+

Yes. Write to the support address listed below and ask for permanent closure. The team confirms the request and the account stops being usable. One account per player is allowed here, so a new one would need their approval.

Why do you ask for ID before I can play at all?+

Age and identity are checked before an account is activated, so nobody under 18 gets through. Upload a photo ID when asked and the review usually finishes inside 23 hours. It also keeps payouts going to the right person.

Am I stuck with the limit once I save it?+

You can adjust it later in the same part of the account where you set it. Removing a ceiling or lifting one after play has begun is not something the settings do on their own. Set the figure you are happy with before the first spin, not after a losing run.

What does a break change, and when can I play again?+

A break shuts you out for the stretch you pick, then reopens by itself. Nothing else in the account changes while it runs. Play is possible again once that period ends, so choose a length you actually mean.

Can a self-exclusion be lifted sooner than the period I chose?+

No. An exclusion runs for the whole length you selected and is not shortened on request. Treat it as a firm decision made in a clear moment. When it ends, the account opens again on its own.

Do the limit controls work the same on my phone?+

Yes. The mobile version carries the same settings section as the desktop site. Sign in, open your profile settings and the options appear in the same order. Whatever you set there applies to the account, not just that handset.